Frequently Asked Questions

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What kinds of tasks can I give you to do?

We have a team of dedicated admin professionals, so there is not a task you can’t give us. Our main tasks we are asked to do are: email management, scheduling, invoicing, social media management, blog writing and posting, website maintenance and event management.

How much does it cost?

Our packages start at $400, please contact us to learn more about all of our packages.

What security measures do you have in place for my passwords?

We have a password vault called Lastpass. We store any sensitive information in there and we NEVER keep in stored on our computers or paper. We change the password to the vault once a month.

What is the minimum time charge when working on my projects?

For anything we start for you, the minimum time charged is 10 minutes. We charge for calls and emails. We try to bundle as much work for each client as possible so you are getting the most effective use of our time.

Would I be working directly with you (Lindy)?

I am so happy to have built an amazing team of administrative professionals who can help you. I only take one or two clients a year now as I’m concentrating on managing my team and growing my business.

What are your main methods of communication?

We are happy to communicate with you however you like. We use email, Slack/Trello/Asana, text, phone, whatever. As long as we communicate, we will be good.

Are you willing to sign a non-disclosure/confidentiality agreement?

Willing? We insist that there is a non-disclosure/confidentiality agreement in place. It’s part of our intake process. As soon as we agree to work together, we will send you an agreement that, once signed, is stored in our system.

How do I let go of control, trusting that someone else will do the same work to my standards?

We take the time to get to know your voice. For the first while, until you see that we have it dialed in, we send you proofs of everything we are doing. We are really open to feedback so please, talk to us and let us know what you like and what we can improve.

How can I get my images or content to you?

We normally ask that clients share a Dropbox folder with us of their brand identity files and any content they would like posted. Once the folder is shared, it can be updated with any information whenever you need to.

We also have clients who prefer to use our Slack channels for sharing content and information.

How do you invoice?

We use a system called 17Hats to invoice. We send an invoice at the beginning of the month for that months hours. So for instance, if you start with us January 1, we would send you an invoice due January 5 for the amount of the package you chose.

Conscientious and Trustworthy

Lindy came to me highly recommended and I have also highly recommended her to others. She is extremely conscientious and trustworthy and although I’m sure she’s tempted, she rarely makes fun of my lack of organization. She’s a pleasure to work with and I wish her much success with her company. In short, Lindy Rocks!

Joni Avram, CEO, Cause & Effect

Gave me so much more time to create

Having Lindy help me with my business gave me so much more time to create and do what I am actually good at. By outsourcing my email, blog posting and administrative work to her I have found more passion and engagement in my work. She is on it, all the time and I trust her to put my customers first.

Lana Osborne-Paradis, CEO, Blast Fitness

Consistency, Responsibility, Reliability, and professionalism

I’ve known Lindy Rock-Jones for almost two decades. What I have seen through that time is consistency, responsibility, reliability, and professionalism. Lindy is a woman of character and is someone I would trust with my wallet, my children and my life. Her commitment to excellence shows up in everything she produces. She is extremely organized, easy to work with and I could
not live without her.

Accelerate Success

Lindy makes my life and work easier by completing any and all kinds administrative work.

Lorraine A. Moore, CEO and founder, Accelerate Success

Propelled my practice to the next level

Lindy is at all times a consummate professional – organized, diligent, and tenacious. Beyond these and a host of other platitudes one could write regarding Lindy’s work ethic, her greatest asset is the drive she inspires me with to consistently improve. It was obvious from our earliest conversations that she has an innate ability to bring out the best in people and seek new heights. She is passionate, whether it concerns the slightest detail or the overall horizon. Quite simply, she motivates me not to settle for less than optimal results – especially from myself. In short, she has propelled my practice to the next level, and I would not hesitate to recommend her services to anyone.

Jared Morrison, Consultant, Investors Group Financial Services

Grow and Enjoy my Business

Organizing and arranging small details is not my strength. It’s also not why I went into business! So when my business increased to a point I experienced financial success, I hated it because of all the details I had to handle. Rocksolid administration helped to remove the Details from my task list so I could focus on what I’m great at and continue to grow and enjoy my business.

Aly Pain, Entrepreneur

A Perfect Match

As an online solo entrepreneur, there’s no way I can manage all the social media requirements for lead generation on top of working with my clients. But I was worried about how my social an email marketing would translate with someone writing & choosing images for me; I didn’t want to lose “the vibe” I know my tribe connects with. No worrying needed! Lindy made the perfect match for me with Sarah!

Kirsten Foss , Entrepreneur

Eternally Grateful

I don’t know where my business would be were it not for RSA! Lindy and her team have made EVERY part of my business more efficient. They have freed me up to do more of what I love in my business and only I can do. So eternally grateful for their support!

Emiliya Zhivotovskaya, Certificate in Applied Positive Psychology, The Flourishing Center

Absolute Efficiency

If I could give Lindy and her team a million stars I would! Lindy has made my life SO MUCH EASIER.

Admin work is not my favourite, I get tired of detail oriented things… All of the parts of being an entrepreneur that I find challenging and taxing, her and her team take care of with absolute efficiency.

I have nothing but love for the work she does. 150% recommend.

Mark Groves, Relationship Coach

Invaluable Asset

Lindy is an invaluable asset to my business. She takes care of my personal and professional needs–I trust her with everything. She’s super woman. She keeps me sane. I wish I would have hired her years ago. You’re a fool to not have a PA and you’re a bigger fool to not hire Lindy and her team–she makes my world turn and is a blessing.

Janna Robinson, Writer, Poet, Life Coach

Highly Recommend

I needed help to make my writing a reality. Lindy and Richelle at Rock Solid Administration have been instrumental in helping me get my ideas onto paper, still in my voice but presented in a properly edited and professional manner. In addition, Richelle has helped me with all of the administrative duties to get my posts onto the social platforms that I desired. I couldn’t have done it without them and would highly recommend their services to anyone needing great help!

Chris Jones, Entrepreneur