THE ROCK SOLID ADMINISTRATION

Difference

There are so many benefits to outsourcing to our Rock Solid Administration Virtual Support team

Why Virtual Support?

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Responsibility

We use our own equipment. That means no wear and tear on your office equipment. Do you know how the printer always jams? Don’t worry about it! It’s our problem, not yours. By hiring our Rock Solid Administration Virtual Support team over hiring an in-office assistant, you will never need to pay employment insurance, vacation pay, sick pay, or contribute to retirement plans and workers’ compensation. On top of cost savings, we do the work fast and efficiently so that you can do more of what you love.

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Save You Money

Rock Solid Administration offers packaged service plans that will save you money. Our Virtual Support team are experienced individuals with the ability to catch mistakes made in-office, not only saving your business money but also protecting your business reputation.

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Fully Trained

All of our Rock Solid Administration Virtual Support team are qualified at all office administration tasks so you don’t need to pay to train anyone. We work from our homes, which means you don’t need to pay for extra office space. There’s no need to worry about in-office employees requesting time off because we have skilled employees that can take over tasks during holidays. We are just like you, this is our business and we totally understand your needs. We value each and every one of our clients, we want you to be successful because that ensures our success.

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Increase Productivity

We understand there are certain in-office employees that you can’t live without, we can help them stay on task and increase productivity by taking some of the workload and projects off their plates. So the real question is, why not use Virtual Support?

Thrive with Rock Solid

Happy Clients

Conscientious and Trustworthy

"Lindy came to me highly recommended and I have also highly recommended her to others. She is extremely conscientious and trustworthy and although I’m sure she’s tempted, she rarely makes fun of my lack of organization. She’s a pleasure to work with and I wish her much success with her company. In short, Lindy Rocks!"

- Lana Osborne-Paradis, CEO

Gave me so much more time to create

"Having Lindy help me with my business gave me so much more time to create and do what I am actually good at. By outsourcing my email, blog posting and administrative work to her I have found more passion and engagement in my work. She is on it, all the time and I trust her to put my customers first."

- Erin Skye Kelly, Award-winning and Bestselling Author, Creator of Transformation Weekend and Get the Hell Out of Debt.

Consistency, Responsibility, Reliability, and professionalism

"I’ve known Lindy Rock-Jones for almost two decades. What I have seen through that time is consistency, responsibility, reliability, and professionalism. Lindy is a woman of character and is someone I would trust with my wallet, my children and my life. Her commitment to excellence shows up in everything she produces. She is extremely organized, easy to work with and I could not live without her."

- Lorraine A. Moore, CEO and Founder

Accelerate Success

"Lindy makes my life and work easier by completing any and all kinds of administrative work."

- Jared Morrison, Consultant; Investor's Group Financial Services

Propelled my practice to the next level

"Lindy is at all times a consummate professional – organized, diligent, and tenacious. Beyond these and a host of other platitudes one could write regarding Lindy’s work ethic, her greatest asset is the drive she inspires me with to consistently improve. It was obvious from our earliest conversations that she has an innate ability to bring out the best in people and seek new heights. She is passionate, whether it concerns the slightest detail or the overall horizon. Quite simply, she motivates me not to settle for less than optimal results – especially from myself. In short, she has propelled my practice to the next level, and I would not hesitate to recommend her services to anyone."

- Aly Pain, The Conflict Coach

Grow and Enjoy my Business

"Organizing and arranging small details is not my strength. It’s also not why I went into business! So when my business increased to a point I experienced financial success, I hated it because of all the details I had to handle. Rock Solid Administration helped to remove the details from my task list so I could focus on what I’m great at and continue to grow and enjoy my business."

- Kirsten Foss, Entrepreneur

We Make It Easy

Grow Your Business

Other Agencies

Term-based contracts
Monthly Check-In with Supervisor
One Time Kick-Off Meeting
Monthly Emailed Report
Monthly Update Meeting
Shared Virtual Assistant
One Core Service
International Staff Pool

Rock Solid

Month-to-Month Contract
Bi-Monthly Meeting with Ops Manager
Quarterly Strategy Planning Session
Weekly Status Emails
Weekly Priority Meeting
Dedicated Virtual Assistant
Multi-Disciplinary Services
Canadian Based Staff Pool

Get in Touch

FAQ

What kinds of tasks can I give you to do?

We have a team of dedicated admin professionals, so there is not a task you can’t give us. Our main tasks we are asked to do are: email management, scheduling, invoicing, social media management, blog writing and posting, website maintenance and event management.

How much does it cost?

Our packages start at $820, please contact us to learn more about all of our packages.

What security measures do you have in place for my passwords?

We have a password vault called Lastpass. We store any sensitive information in there and we NEVER keep it stored on our computers or paper. We change the password to the vault once a month.

What is the minimum time charge when working on my projects?

For anything we start for you, the minimum time charged is 10 minutes. We charge for calls and emails. We try to bundle as much work for each client as possible so you are getting the most effective use of our time.

Would I be working directly with you (Lindy)?

I am so happy to have built an amazing team of administrative professionals who can help you. I only take one or two clients a year now as I’m concentrating on managing my team and growing my business.

What are your main methods of communication?

We are happy to communicate with you however you like. We use email, Slack/Trello/Asana, text, phone, whatever. As long as we communicate, we will be good.

Are you willing to sign a non-disclosure/confidentiality agreement?

Willing? We insist that there is a non-disclosure/confidentiality agreement in place. It’s part of our intake process. As soon as we agree to work together, we will send you an agreement that, once signed, is stored in our system.

How do I let go of control, trusting that someone else will do the same work to my standards?

We take the time to get to know your voice. For the first while, until you see that we have it dialed in, we send you proofs of everything we are doing. We are really open to feedback so please, talk to us and let us know what you like and what we can improve.

How can I get my images or content to you?

We normally ask that clients share a Dropbox folder with us of their brand identity files and any content they would like posted. Once the folder is shared, it can be updated with any information whenever you need to.

We also have clients who prefer to use our Slack channels for sharing content and information.

How do you invoice?

We use a system called Dubsado to invoice. We send an invoice at the beginning of the month for that month’s hours. So for instance, if you start with us on January 1, we would send you an invoice due January 5 for the amount of the package you chose.